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Before starting
- Make sure to backup BitLocker key into Microsoft account
Recovery steps
- Download Surface’s factory image at Microsoft website
- Create recovery disk by using Windows
- select Start and search for Create a recovery drive
- follow instructions until complete (at this stage you will get a empty bootable recovery drive)
- Unzip downloaded factory images, and copy them into recovery drive
- Plug recovery drive into Surface
- Hold volume-down button, then press power button once
- Continue holding volume button until Microsoft logo appears
- Select Troubleshoot > Recover from a drive > Fully clean the drive
- Press Recover button
- Done!